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保修和服务范围

STEK 的薄膜采用优质材料制成,并符合严格的质量标准。通过适当的维护,它们将为您提供多年的可靠使用。但与大多数产品一样,它们会受到磨损。为了让您高枕无忧,我们为所有产品提供制造商保修。如果您最终需要更换、技术帮助或产品信息,请联系您的 STEK 经销商并准备好产品的型号名称、购买日期和地点以及购买凭证。

您将在下方找到保修范围的概述、产品注册链接以及您当前注册的产品。我们建议您向我们注册您的产品,以便我们尽可能快速有效地为您提供帮助。

您的保修范围包括哪些内容?

Paint Protection Film

挡风玻璃保护膜

Window Film

Beware of Counterfeit STEK Products

Here at STEK, we constantly push to bring more innovative products incorporating cutting-edge technology and high-quality raw materials. As we are building up a reputation as a premium brand, some manufacturers and suppliers are distributing counterfeit STEK products of low quality at a marked-up price. We take this issue very seriously as this taints STEK’s reputation as a brand and leads to you, our valued customer, having a dissatisfactory experience after paying for a premium product.

STEK takes measures such as placing security labels on our product that can be used to verify the product’s authenticity digitally. We also have implemented several hidden measures in STEK products that we use to determine the product’s authenticity when we investigate customer complaints.

We are also actively reporting counterfeit products listed on online marketplaces. However, certain countries have relatively lax regulations, which makes it difficult for us to enforce the measures we take to protect our customers and the STEK brand. Because of this, it is important that you make an informed decision when you plan on getting STEK products installed on your vehicle. Here are several things to consider:

 

  • Always go to an authorized STEK partner. We have a map on our website where you can search for your nearest authorized STEK partner.

  • DO NOT purchase full rolls or pre-cut DIY kits of STEK films from websites that do not require any business credentials from the buyer. We sell rolls of our films only to trained professionals, as properly installing paint protection film and window film requires extensive training.

  • Always ask your installer for a warranty card with the lot number. The lot number is crucial in verifying the film’s authenticity and receiving appropriate customer service when needed.
 

 

Without exception, counterfeit products will always have inferior quality compared to authentic STEK products. The raw material and proprietary technology we incorporate in our product cannot be mimicked by manufacturers of counterfeit products that hide behind other brands. Because these manufacturers operate based in countries with almost no brand protection measures, the only way for STEK to counter this issue is to inform our customers on how to detect counterfeit products and avoid giving business to installers using those products. Please understand that STEK is not responsible for customer service regarding issues with counterfeit or unverifiable products installed on your vehicle. 

STEK产品正品验证

最近我们注意到,目前市场上正在出售假冒的 STEK 产品。考虑到这一点,我们想提请您注意以下事项。如果您拥有的产品被认定为假冒产品,您将无法使用 STEK Automotive 提供的服务,并且难以获得保修服务。因此,购买时请注意。

从非官方在线或离线零售商处购买的产品很可能是假冒产品。因此,我们建议您通过您可以在地图下方找到的当地 STEK 官方经销商购买。 

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